Thank you for your feedback on our website. We are working on a new version that we hope will be easier to use. You can see a working draft of this new site here: https://bloomington.in.gov/alpha/ We welcome any additional feedback that you have. Until that new site is ready, we do have a link on our home page called "Pay Utility Bill" under the "Top Services" section on the right hand column. Thanks again for letting us know.