Other: Suggestion - give people the ability to "update" a report that is still open/pending. It's kind of silly to have to file another report if situation has changed and the report is still open.
Most tickets of this type should be closed within 2 days, although some cases may be longer. 4 days have already passed.
Thank you for your feedback on the uReport system. We are working on an update to the system and are exploring what it would take to allow updates to existing cases from constituents. Thank you for sending in suggestions and reports!