uReport

City of Bloomington, Indiana

closed: Resolved #160176

Water Utility Billing Problems:

Other: I am working with account #40809-003 where there are adjustments for $537.77 on the current bill. I spoke with Edie twice on 7/19/17, that a corrected bill was not available at this time. We are unable to process payment without a detailed record as to what the charges are for. In the interest of being specific we would need a breakdown as follows: Service periods being “adjusted” and usage/consumption for both meter numbers (69341719 AND 09308909). We would also need charges broken out for Water Service, Water Usage Charge, Fire Protection, Wastewater Usage and Service Charges during the period of time in which the charges were corrected. Please Protect the account while this is investigated.

History

7/19/2017 15:41:04 Closed by Anonymous

Customer called office and spoke with customer service representative.

Sent notification to Anonymous, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=160176 Closed by Triana Johnson Customer called office and spoke with customer service representative.

7/19/2017 11:04:41 Anonymous assigned this case to Anonymous

Sent notification to Anonymous, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=160176 Anonymous assigned this case to Triana Johnson You can use the link to follow progress on this case.

7/19/2017 11:04:41 Opened by Anonymous