We tested the meter and made a work order to replace the radio on the meter. Customer seemed satisfied with the correspondence we had, if she's happy I'm happy.

11:06am = Spoke with Kristina from 338 S Grant St and sent her a scan of the W/O for her meter test. Walked her through the meter test terminology and let her know that we made a W/O to replace the radio on her meter. I offered to see if we could have the bill spread over two months instead of lumped on one, but she refused. She told me that she was happy with this explanation, if she's happy I'm happy. Went ahead and closed the case.

Sent this email to customer: Kristina, I appreciate you getting back to me! Yes, we will be pulling the meter on the 16th to test it. Let me walk you through what we know so far. 8/11 was the day that we switched utilities into your name, we went out and we read the meter at 471 (We read in thousands of gallons, so this means that during the lifetime of this meter, 471,000 gallons have run through it.) We read you during the normal read cycle on 8/17 at 472 (Consumption: 1,000 gallons in 6 days.) We read you during the normal read cycle on 9/21 at 483 (Consumption: 11,000 gallons in 35 days) This came up in my system and I tagged it for a Check for Leak work order. We read you for the Check for Leak work order on 9/25 at 487 (Consumption: 4,000 gallons in 4 days) Now the serviceperson did not note that they saw your meter running at this time, but it does appear like a large amount of water was used between the dates of 9/21 and 9/25. However, this is when it gets interesting. We sent out another Check for Leak work order yesterday 10/10 and we read you at 489 (Consumption: 2,000 gallons in 19 days) So this makes it look like your consumption has gone back down. The serviceperson did note that your meter was running at 2.5 gallons per minute during the inspection, but this occurred at 8am and might be the result of someone showering. I'll tell you averaging 4,000 gallons of consumption a month for 5 people is remarkable! We usually peg people at 2,000 gallons a month for a residence, and college students generally use even more than that! We appreciate whatever you were doing at your previous residence to keep your consumption down. However, it does look like you had some sort of spike in your use somewhere near the end of September. Spikes in use mostly occur because of a problem with a fixture or an appliance, and 90% of the time I've found that toilets are the main perpetrators. The real insidious thing is that these toilet problems can fix themselves and leave the customer flummoxed as to what's causing their high use. A flapper seal can be loose one week and then tighten up on its own, a rusty float valve can stick one week and then go back to normal the next. My main advice would be to listen to your fixtures and appliances. They should be absolutely silent when not in use. Does the toilet make a whirring sound once every fifteen minutes or so? That whirring sound is the toilet filling back up because of a leaky seal somewhere. Any drips or noises in the plumbing or fixtures is a telltale sign of a problem. I'm going to save your email and when the test is completed I will let you know the results. Do you prefer email or telephone? Thank you so much for explaining the situation to me. I'm sorry you had a bad experience. I really wish you had met Lori under different circumstances, she's one of my favorite people in this building and I'm hoping it was just a combination of misunderstanding and other circumstances that led to your poor opinion of your interaction with her. On her behalf I would like to offer a sincere apology. I want to let you know that I am on your side and I want to make sure that we do right by you, so please let me know if there is anything else I can do for you.

Sent Email to customer: Howdy, my name is Brendan Carlton and I'm the data analyst for the meter services department at City of Bloomington Utilities. I have a uReport case from you so I was hoping you could get in touch with me. Your telephone number and address are not attached to your uReport account, so if you could please give me a call or reply to this email, I'd love to help you get your concerns settled. My office number is (812) 349-3638. If you don't get through to me, just leave your name, address, and telephone number on my voicemail and I'll get back to you as soon as I'm able. If you prefer email, that's great too. I just need the address and telephone number, and I'll look into the problem for you. I hope you're having a better day than yesterday, I understand that you're under some strain and I'd like to get you settled over anything I have power over.

Customer spoke with meter service supervisor, Brandon and he has asked that the meter be pulled and tested on Monday, October 16th. She will be contacted by meter service with the results.