uReport

City of Bloomington, Indiana

closed: Resolved #163647

Water Utility Billing Problems:

Other: My water for the 5th time in 8 years has been shut off because it was confused with my neighbors. I also believe I have been charged for their water usage. Note they had 4 kids and 2 adults there I am by myself, and yet I had an $80 bill. I live at 2602 South Bryan St. and have been here sense 2009. The other resident was at 2602 ½. This happens after each neighbor moves out. Right now the vacant unit has water in it. This also happened to me about 2 or 3 weeks ago and I thought it was resolved that time. It is Bloomington City Water's responsibility to keep this from happening. I need 3 things from you (1) an apology for having done this so many times. (2) An actionable plan as to what you are going to do to stop this in the future. (3) A review of my utility bill for having been over charged.

Assigned to
Meghan Danzig

History

3/23/2018 11:07:05 Closed by Meghan Danzig

Serviceperson determined that the meters were crossed. I spoke with Rance Fawbush in billing and made sure that the meters were straightened out in New World System. -- BC

Sent notification to Meghan Danzig, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=163647 Closed by Brendan Carlton Serviceperson determined that the meters were crossed. I spoke with Rance Fawbush in billing and made sure that the meters were straightened out in New World System. -- BC

3/21/2018 09:36:07 Anonymous assigned this case to Meghan Danzig

Sent notification to Meghan Danzig, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=163647 Triana Johnson assigned this case to Brendan Carlton You can use the link to follow progress on this case.

3/21/2018 08:52:08 Anonymous assigned this case to Anonymous

Sent notification to Anonymous, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=163647 Charles Brandt assigned this case to Triana Johnson You can use the link to follow progress on this case.

3/21/2018 08:51:56 Changed category from Website & Web Services Feedback to Water Utility Billing Problems

3/20/2018 19:45:50 Anonymous assigned this case to Anonymous

Sent notification to Anonymous, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=163647 Anonymous assigned this case to Charles Brandt You can use the link to follow progress on this case.

3/20/2018 19:45:50 Opened by Anonymous