Other: It would be very useful if city residents could register accounts with uReport and comment on tickets, especially since tickets are publicly viewable. There are a number of simple questions in the system that could easily be answered by other residents and need not use up city staff members' valuable time. In addition, it would be helpful if residents who open new tickets could follow up with additional information about their issue through uReport. Finally, I could foresee a situation where an "adversarial ticket" is opened (e.g., one neighbor complaining about another), in which case the complainee should be able to explain their side of the story. If the complaint is to be publicly accessible through this system, then the complainee's response should be publicly accessible as well.