7/6/2018 14:07:37 Closed by Holly McLauchlin
This was an anonymous report, so I was unable to contact the customer. I did check in with customer service. There were 2 possible accounts with a similar address; no exact match. There were no recent notes for either address. I spoke with Triana, Customer Service Manager, and although they do not use speaker phone, they will check for possible issues with everyone's headsets to reduce feedback noise. And it's always a good reminder to be our best possible selves with customers.
Sent notification to Holly McLauchlin
https://bloomington.in.gov/crm/tickets/view?ticket_id=164948
Closed by Holly McLauchlin
This was an anonymous report, so I was unable to contact the customer. I did check in with customer service. There were 2 possible accounts with a similar address; no exact match. There were no recent notes for either address. I spoke with Triana, Customer Service Manager, and although they do not use speaker phone, they will check for possible issues with everyone's headsets to reduce feedback noise. And it's always a good reminder to be our best possible selves with customers.
7/6/2018 13:58:14 Holly McLauchlin followed up on this ticket
This was an anonymous report, so I was unable to contact the customer. I did check in with customer service. There were 2 possible accounts with a similar address; no exact match. There were no recent notes for either address. I spoke with Triana, Customer Service Manager, and although they do not use speaker phone, they will check for possible issues with everyone's headsets to reduce feedback noise. And it's always a good reminder to be our best possible selves with customers.
Sent notification to Holly McLauchlin
https://bloomington.in.gov/crm/tickets/view?ticket_id=164948
Holly McLauchlin followed up on this ticket
This was an anonymous report, so I was unable to contact the customer. I did check in with customer service. There were 2 possible accounts with a similar address; no exact match. There were no recent notes for either address. I spoke with Triana, Customer Service Manager, and although they do not use speaker phone, they will check for possible issues with everyone's headsets to reduce feedback noise. And it's always a good reminder to be our best possible selves with customers.
6/25/2018 17:32:04 Anonymous assigned this case to Holly McLauchlin
Hi Holly. Will you follow up on this and reach out to the customer when you have more information from your CS staff? Then, please complete and close the report.
Thanks
6/25/2018 14:38:23 Anonymous assigned this case to Anonymous
Sent notification to Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=164948
Anonymous assigned this case to Mick Renneisen
You can use the link to follow progress on this case.