7/30/2019 09:26:43 Closed by Edie Henderson
Called customer. Discussed procedure/issue. Per meter service, water should be back on in 1 hr (appox 10am or so). Told customer we would waive turn on fee (Triana ok'ed waiving turn on fees). Cust requested contact info re reimbursement of his expenses due to being shut off. Gave him Kim Trotter as contact info. Suggested customer check to make sure everything is shut off at location and to call me back if water isn't on when he gets to location.
Sent notification to Edie Henderson, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=169588
Closed by Edie Henderson
Called customer. Discussed procedure/issue. Per meter service, water should be back on in 1 hr (appox 10am or so). Told customer we would waive turn on fee (Triana ok'ed waiving turn on fees). Cust requested contact info re reimbursement of his expenses due to being shut off. Gave him Kim Trotter as contact info. Suggested customer check to make sure everything is shut off at location and to call me back if water isn't on when he gets to location.
7/29/2019 09:18:47 Edie Henderson commented on this case.
Called customer. Discussed procedure/issue.
Per meter service, water should be back on in 1 hr (appox 10am or so). Told customer we would waive turn on fee (Triana ok'ed waiving turn on fees).
Cust requested contact info re reimbursement of his expenses due to being shut off. Gave him Kim Trotter as contact info.
Suggested customer check to make sure everything is shut off at location and to call me back if water isn't on when he gets to location.
Sent notification to Edie Henderson, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=169588
Edie Henderson commented on this case.
Called customer. Discussed procedure/issue.
Per meter service, water should be back on in 1 hr (appox 10am or so). Told customer we would waive turn on fee (Triana ok'ed waiving turn on fees).
Cust requested contact info re reimbursement of his expenses due to being shut off. Gave him Kim Trotter as contact info.
Suggested customer check to make sure everything is shut off at location and to call me back if water isn't on when he gets to location.
7/29/2019 08:57:36 Anonymous assigned this case to Edie Henderson
Sent notification to Edie Henderson, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=169588
Michael Chase assigned this case to Edie Henderson
You can use the link to follow progress on this case.
7/29/2019 08:42:59 Anonymous assigned this case to Anonymous
Sent notification to Anonymous, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=169588
Anonymous assigned this case to Michael Chase
You can use the link to follow progress on this case.