uReport

City of Bloomington, Indiana

closed: Resolved #169840

Parking Meters and Citations: Comment

Web Form: Hi - On July 26, 2019 I tried using the Park Mobile app and got a message “Your account is suspended”. Apparently my credit card had expired so I deleted the card and added back a valid card, but still got the message. I gave up on the app and paid $1 into the meter. Yet, I was still charged the $1.50 by Park Mobile so apparently the app started a session for me without notifying me. Interestingly I never had to cancel the parking session (since I didn't know I had one). I submitted a trouble ticket to Park Mobile (also July 26), and finally today (approx 6 weeks later), finally got a response from them that they have no responsibility for refunds. It's only $1.50 for me, but I'm sure other Bloomington citizens are getting charged for an error in the app. I'd personally also like my $1.50 refunded please. Also, the current approach for requiring the user to manually stop the parking or get charged for 12 hours feels like a bit of a revenue scam. Not sure if that's Bloomington policy or Park Mobile, but I'd like to see it changed to allow the user to pre-set the timeframes. I've used Park Mobile in other cities and you can pre-set how many hours you would like to park and then update as you go if needed.

Assigned to
RayeAnn Cox

History

11/30/2020 08:45:41 Closed by Cliff Ingham

Cleaned out personal information

Sent notification to RayeAnn Cox, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=169840 Closed by Cliff Ingham Cleaned out personal information

11/30/2020 08:44:40 Updated by Cliff Ingham

{"original":{"issueType_id":null,"description":"Hi - On July 26, 2019 I tried using the Park Mobile app and got a message \u201cYour account is suspended\u201d. Apparently my credit card had expired so I deleted the card and added back a valid card, but still got the message. I gave up on the app and paid $1 into the meter. Yet, I was still charged the $1.50 by Park Mobile so apparently the app started a session for me without notifying me. Interestingly I never had to cancel the parking session (since I didn't know I had one). I submitted a trouble ticket to Park Mobile (also July 26), and finally today (approx 6 weeks later), finally got a response from them that they have no responsibility for refunds. It's only $1.50 for me, but I'm sure other Bloomington citizens are getting charged for an error in the app. I'd personally also like my $1.50 refunded please.\n\nAlso, the current approach for requiring the user to manually stop the parking or get charged for 12 hours feels like a bit of a revenue scam. Not sure if that's Bloomington policy or Park Mobile, but I'd like to see it changed to allow the user to pre-set the timeframes. I've used Park Mobile in other cities and you can pre-set how many hours you would like to park and then update as you go if needed.\n\nThanks,\nMatt\nmemmert12@yahoo.com\n301-325-2711\n1401 S Dunn St\nBloomington IN 47401"},"updated":{"issueType_id":"5","description":"Hi - On July 26, 2019 I tried using the Park Mobile app and got a message \u201cYour account is suspended\u201d. Apparently my credit card had expired so I deleted the card and added back a valid card, but still got the message. I gave up on the app and paid $1 into the meter. Yet, I was still charged the $1.50 by Park Mobile so apparently the app started a session for me without notifying me. Interestingly I never had to cancel the parking session (since I didn't know I had one). I submitted a trouble ticket to Park Mobile (also July 26), and finally today (approx 6 weeks later), finally got a response from them that they have no responsibility for refunds. It's only $1.50 for me, but I'm sure other Bloomington citizens are getting charged for an error in the app. I'd personally also like my $1.50 refunded please.\r\n\r\nAlso, the current approach for requiring the user to manually stop the parking or get charged for 12 hours feels like a bit of a revenue scam. Not sure if that's Bloomington policy or Park Mobile, but I'd like to see it changed to allow the user to pre-set the timeframes. I've used Park Mobile in other cities and you can pre-set how many hours you would like to park and then update as you go if needed.\r\n"}}

11/30/2020 08:44:01 Opened by Cliff Ingham

Cleaning out personal information

Sent notification to RayeAnn Cox, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=169840 Opened by Cliff Ingham Cleaning out personal information

8/12/2019 15:27:53 Closed by RayeAnn Cox

have emailed mr. emmert concerning the ureport.

Sent notification to RayeAnn Cox, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=169840 Closed by RayeAnn Cox have emailed mr. emmert concerning the ureport.

8/12/2019 14:19:53 Anonymous assigned this case to RayeAnn Cox

Sent notification to RayeAnn Cox, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=169840 Anonymous assigned this case to RayeAnn Cox You can use the link to follow progress on this case.

8/12/2019 14:19:53 Opened by Anonymous

600-696 S Adams St, Bloomington, Indiana, 47403

CityBloomington
StateIN
Latitude39.158535003662
Longitude-86.550758361816

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