uReport

City of Bloomington, Indiana – John Hamilton, Mayor

closed: Resolved #170756

Water Utility Problems:

Web Form: After installing the smart water meter CBU nor their contracted service provider left notification on our door that installation had occurred. On Monday of this week, CBU dug around the meter and within hours several water issues were present in our home. Debris in our drinking water (again not notified of work done, w tag on our door) seal blown off our dishwasher pump rendering it useless, and water saturating our carpet in the Living room. All occurring within hours of CBU being around the meter and digging. We have contacted and spoken with both contracted service personnel as well as the meter dept at CBU. We are currently in communication with assistant director. Today a service meter technician came to our property to take pics and "plugged" the smart meter back in to a housing that it had come undone from as per Ken Johnson. Again, we were home, the meter was handled and no courtesy knock or paper notice was put on our door . This is unacceptable as we had just been on the phone with CBU sharing our concerns. CBU Protocol has not been followed, drinking water was not safe guarded for my family, digging around a meter with no courtesy tag left on the door, meters installed with no courtesy tag left on the door including notice to flush the system or # to contact if there were issues, meter equipment not "plugged in" as per Johnson, and water leaks in our home which now require jack hammering into the slab. This is a deep concern of water safety, CBU Protocol disregarded, and extensive repair cost (3k or more). Mike Colliver (317)590-0115

Assigned to
Holly McLauchlin

History

10/21/2019 12:46:44 Closed by Holly McLauchlin

Brandon spoke to customer on the phone. UMS changed meter and about 2 weeks later Meter Services did pit maintenance. It does not appear that either CBU nor UMS deviated from protocol; however the customer feels that more communication should become protocol. As the damage described is not a result of errors by CBU or UMS staff, no further action is required at this time.

Sent notification to Holly McLauchlin, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=170756 Closed by Holly McLauchlin Brandon spoke to customer on the phone. UMS changed meter and about 2 weeks later Meter Services did pit maintenance. It does not appear that either CBU nor UMS deviated from protocol; however the customer feels that more communication should become protocol. As the damage described is not a result of errors by CBU or UMS staff, no further action is required at this time.

10/21/2019 10:47:01 Brandon Prince assigned this case to Holly McLauchlin

Sent notification to Holly McLauchlin, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=170756 Brandon Prince assigned this case to Holly McLauchlin You can use the link to follow progress on this case.

10/21/2019 09:26:17 Tyler Steury assigned this case to Brandon Prince

Sent notification to Brandon Prince, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=170756 Tyler Steury assigned this case to Brandon Prince You can use the link to follow progress on this case.

10/18/2019 16:54:33 Anonymous assigned this case to Tyler Steury

Sent notification to Tyler Steury, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=170756 Anonymous assigned this case to Tyler Steury You can use the link to follow progress on this case.

10/18/2019 16:54:33 Opened by Anonymous

3907 S Bushmill DR

CityBloomington
StateIN
Zip47403
Latitude39.12215423584
Longitude-86.549034118652
TownshipPerry

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