closed: Can't Fix #171052

Website & Web Services Feedback:

Web Form: I have been trying to pay our bill which is due on the 26th. I have been putting in all the correct information and I keep getting this prompt even though I’ve put in all the correct information. I’m wondering if your utilities website is down and we will be able to pay our bill tomorrow. This prompt doesn’t tell me what information I am missing. I tried submitting this information without my name or company name filled out and I was promoted to fill out my name or company name. I did this and was promoted with the same description shown in this picture. I have all the correct information filled out so I am unsure what is wrong and I hope we are not charged for submitting this information late. Please let me know what is wrong.

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11/27/2019

5dde148a54857

11/27/2019

Most tickets of this type should be closed within 2 days, although some cases may be longer. 0 days have already passed.

History

11/27/2019 09:44:07 Closed by Anonymous

I tried to call customer, mailbox was full and could not leave a message. I emailed customer to advise he call our customer service department to discuss his issue and make his payment over the phone.

Sent notification to Anonymous, Anonymous

https://bloomington.in.gov/crm/tickets/view?ticket_id=171052 Closed by Triana Johnson I tried to call customer, mailbox was full and could not leave a message. I emailed customer to advise he call our customer service department to discuss his issue and make his payment over the phone.

11/27/2019 08:41:32 Anonymous assigned this case to Anonymous

Hi Triana, Not sure if you are the right person to receive this uReport or not? Please let me know if I should reassign to someone else. Best, Cassie Werne Office Manager, ITS

Sent notification to Anonymous, Anonymous

https://bloomington.in.gov/crm/tickets/view?ticket_id=171052 Cassie Werne assigned this case to Triana Johnson You can use the link to follow progress on this case. Hi Triana, Not sure if you are the right person to receive this uReport or not? Please let me know if I should reassign to someone else. Best, Cassie Werne Office Manager, ITS

11/27/2019 01:15:38 Anonymous assigned this case to Anonymous

Sent notification to Anonymous, Anonymous

https://bloomington.in.gov/crm/tickets/view?ticket_id=171052 Anonymous assigned this case to Cassie Werne You can use the link to follow progress on this case.

11/27/2019 01:15:38 Opened by Anonymous

40-42 Bedford Rd, Greenwich, Connecticut, 06831

City	Bloomington
State	IN
Latitude	41.0862159729
Longitude	-73.708023071289

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