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City of Bloomington, Indiana – John Hamilton, Mayor

closed: Resolved #174546

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Other: This morning (1/19/21) our water heater broke and we had to have an emergency water shut off. Our water heater was fixed by 10am and I called to have our water turned back on. I was PROMISED that a technician would be by before 6pm to turn our water back on. No one arrived so I called the office and received a very rude response when I called to check if someone was still coming. I was told we would just have to be serviced the next day, even though I was told I would be serviced on the 19th and never was. This is a true inconvenience and we received an incredibly rude response.

Assigned to
Triana Johnson

Most tickets of this type should be closed within 2 days, although some cases may be longer. 0 days have already passed.

History

1/20/2021 08:35:20 Closed by Triana Johnson

Customer called in this morning and spoke with a customer service rep. The meter service dept is sending a service person out this morning to restore her water service.

Sent notification to Triana Johnson, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=174546 Closed by Triana Johnson Customer called in this morning and spoke with a customer service rep. The meter service dept is sending a service person out this morning to restore her water service.

1/20/2021 07:48:31 Anonymous assigned this case to Triana Johnson

Sent notification to Triana Johnson, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=174546 Chris England assigned this case to Triana Johnson You can use the link to follow progress on this case.

1/19/2021 18:12:28 Anonymous assigned this case to Anonymous

Sent notification to Anonymous, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=174546 Anonymous assigned this case to Chris England You can use the link to follow progress on this case.

1/19/2021 18:12:28 Opened by Anonymous