uReport

City of Bloomington, Indiana

closed: Resolved #176052

Parks & Rec Programs:

Other: I am a parent of three children participating in swim lessons at Bryan Park pool. I have several concerns with the lack of training and the ratios of children to instructors, especially in the level 1 class. The instructors are very nice, but clearly have not had instruction or training on how to conduct a swim class. My son in level one had about 14 kids in his class to one instructor. This is a safety issue in itself, but he also had very little instruction or even pool time during his lesson. He sat on the wall with his feet in the water 99% of the time other than when it was his turn to be dipped into the water for a few seconds. Additionally, in the toddler/guardian class, our poor instructor had just discovered she was teaching the class right before the class began. Needless to say, she was not prepared and did not have anything as far as activities pre-planned for the class. I understand that finding instructors may have been difficult this year, however, if a program is being offered especially ones that have a fee, I feel that there is an expectation for there to be some quality and training involved. Learning to swim is an extremely important skill that I would hope Parks and Rec would ensure to be a quality controlled program with many weeks prior training. Please consider implementing more staff and age and swim level specific training before swim sessions begin for these instructors in future sessions. Thank you for your time.

History

6/8/2021 09:55:14 Closed by Anonymous

Sent an email response apologizing and agreeing with the points. Let her know we are working on it but if she is not satisfied, we will refund at anytime.

Sent notification to Anonymous, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=176052 Closed by John Turnbull Sent an email response apologizing and agreeing with the points. Let her know we are working on it but if she is not satisfied, we will refund at anytime.

6/8/2021 09:54:22 Anonymous contacted Anonymous

Hi Liz: Brad had text me yesterday and clued me in. I checked with the staff first thing this morning and they agree on all points and promised they are working on it. The entire management and part-time staff are totally new and with the year off year of Covid; we had no retention whatsoever. That is not an excuse, just a reality we are dealing with. I hope you would give it a try a little longer but if you want a refund at any time, let us know. It is my hope, and expectation, that it will get much better.

Sent notification to Anonymous, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=176052 John Turnbull contacted Elizabeth Newell Hi Liz: Brad had text me yesterday and clued me in. I checked with the staff first thing this morning and they agree on all points and promised they are working on it. The entire management and part-time staff are totally new and with the year off year of Covid; we had no retention whatsoever. That is not an excuse, just a reality we are dealing with. I hope you would give it a try a little longer but if you want a refund at any time, let us know. It is my hope, and expectation, that it will get much better.

6/7/2021 17:19:16 Anonymous assigned this case to Anonymous

Sent notification to Anonymous, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=176052 Anonymous assigned this case to Paula McDevitt You can use the link to follow progress on this case.

6/7/2021 17:19:15 Opened by Anonymous