uReport

City of Bloomington, Indiana

closed: Resolved #176889

Parks & Playgrounds:

Other: Extremely rude boat house attendants at Griffey Lake today. Instead of letting us know the lake was closed when they saw us unload and launch our kayaks; the attendant waited until we were launched and past the bridge before screaming at us that the lake was closed. Had he let us know if any sort of nicer way this wouldn’t have been a problem at all. He also just stood and watched us load back up our kayaks and did not explain at all that the lake was closed. There were many people fishing and using the dock today so that was confusing that the lake was just closed to us. Hateful interactions like this will cause us to gladly not use this facility again.

Assigned to
Steve Cotter
I have a
Complaint
My comments involve
park

History

10/5/2021 14:21:01 Closed by Steve Cotter

This case has been closed and a message sent via uReport.

Sent notification to Steve Cotter, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=176889 Closed by Steve Cotter This case has been closed and a message sent via uReport.

10/5/2021 14:19:23 Steve Cotter commented on this case.

Hello thank you for reporting this incident. We apologize for the negative experience. The staff member has been informed that his customer service skills must improve or he will not be able to continue working at the Boathouse.

Sent notification to Steve Cotter, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=176889 Steve Cotter commented on this case. Hello thank you for reporting this incident. We apologize for the negative experience. The staff member has been informed that his customer service skills must improve or he will not be able to continue working at the Boathouse.

8/9/2021 09:53:24 Tim Street assigned this case to Steve Cotter

Steve - please follow up with Rebecca on this.

Sent notification to Steve Cotter, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=176889 Tim Street assigned this case to Steve Cotter You can use the link to follow progress on this case. Steve - please follow up with Rebecca on this.

8/8/2021 09:36:09 Anonymous assigned this case to Tim Street

Sent notification to Tim Street, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=176889 Paula McDevitt assigned this case to Tim Street You can use the link to follow progress on this case.

8/7/2021 18:44:28 Anonymous assigned this case to Anonymous

Sent notification to Anonymous, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=176889 Anonymous assigned this case to Paula McDevitt You can use the link to follow progress on this case.

8/7/2021 18:44:28 Opened by Anonymous