closed: Resolved
#177291
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Other: Re: Communication about Boil Water Alert for 7th St., 9/6/21. I did not know that there was a boil water alert for my street until, by accident, I found out about it. I'm even signed up for alerts from Monroe County, but I never received one. If you're new to Btown or even if you're not and you've never encountered a boil water alert or even if you have--if you don't know about the Monroe Cty. alert system or if that doesn't work well (I couldn't even find the alert on the Co. website), or you can't manage digital stuff, there's no way you'd be prompted to check for an alert, and that could have serious health consequences. In this time of public health crises and awareness, that's critical. Please implement an effective communications system as soon as possible so that all residents are sure to be alerted and can protect their health. Thank you.
- Assigned to
- Holly McLauchlin
Most tickets of this type should be closed within 2 days, although some cases may be longer. 9 days have already passed.
9/17/2021 09:47:46 Closed by Holly McLauchlin
Precautionary Boil Water Advisories are sent through the Monroe County Alert System which is managed by the MC Emergency Mgmt Office and uses a 3rd party platform called Everbridge. The issue with this one particular customer was resolved (she added her address to her account) but the larger issue is communicating about this tool and how to help people use it most effectively. There is a new manger starting at the MCEMC soon and I will meet with her to discuss an advertising campaign.
Sent notification to Holly McLauchlin, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=177291
Closed by Holly McLauchlin
Precautionary Boil Water Advisories are sent through the Monroe County Alert System which is managed by the MC Emergency Mgmt Office and uses a 3rd party platform called Everbridge. The issue with this one particular customer was resolved (she added her address to her account) but the larger issue is communicating about this tool and how to help people use it most effectively. There is a new manger starting at the MCEMC soon and I will meet with her to discuss an advertising campaign.
9/8/2021 11:04:04 Cliff Ingham assigned this case to Holly McLauchlin
Sent notification to Holly McLauchlin, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=177291
Cliff Ingham assigned this case to Holly McLauchlin
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9/7/2021 10:20:51 Anonymous assigned this case to Cliff Ingham
Sent notification to Cliff Ingham, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=177291
Anonymous assigned this case to Cliff Ingham
You can use the link to follow progress on this case.
9/7/2021 10:20:51 Opened by Anonymous