uReport

City of Bloomington, Indiana

closed: Can't Fix #178398

Other:

Other: I took the #3 east bus on Friday, 12/10, to the mall. Passengers were smoking as they waited for a bus. Staff walked by them and did nothing. On the bus, there was only one audio message; it said we were passing Wonderlab but we were going east on Third, not near Wonderlab. The written direction notice also had west side bus stops even though we were going east. On my way back to town on the 1:40 bus, the written messages were right but there were no audio announcements. I believe this violates the ADA. Thank you

History

3/18/2022 16:32:39 Closed by Melissa Hirtzel

Closing due to lack of activity and age. Transit needs more information on the events that happened that day, so please call 812-332-5688. Thank you!

Sent notification to Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=178398 Closed by Melissa Hirtzel Closing due to lack of activity and age. Transit needs more information on the events that happened that day, so please call 812-332-5688. Thank you!

12/15/2021 10:10:20 Anonymous contacted Anonymous

Dear customer, By "1:40" bus do you mean that you caught the bus at 1:40 at the mall? Please specify the time of day and bus stop location so that we may properly identify the particular buses and investigate appropriately. Thanks again.

Sent notification to Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=178398 Eli McCormick contacted Eli McCormick Dear customer, By "1:40" bus do you mean that you caught the bus at 1:40 at the mall? Please specify the time of day and bus stop location so that we may properly identify the particular buses and investigate appropriately. Thanks again.

12/15/2021 10:08:08 Anonymous contacted Anonymous

Dear customer, Please inform us what time you boarded the Route 3 bus headed east from the terminal. There are 4 three Route 3 buses operating. Thank you.

Sent notification to Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=178398 Eli McCormick contacted Eli McCormick Dear customer, Please inform us what time you boarded the Route 3 bus headed east from the terminal. There are 4 three Route 3 buses operating. Thank you.

12/15/2021 10:05:04 Anonymous contacted Melissa Hirtzel

Dear customer, Thank you for reporting this issue with our AVL system. I have alerted management to his incident for troubleshooting and resolution.

Sent notification to Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=178398 Eli McCormick contacted Melissa Hirtzel Dear customer, Thank you for reporting this issue with our AVL system. I have alerted management to his incident for troubleshooting and resolution.

12/12/2021 10:00:50 Melissa Hirtzel assigned this case to Anonymous

Sent notification to Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=178398 Melissa Hirtzel assigned this case to Eli McCormick You can use the link to follow progress on this case.

12/12/2021 09:59:38 Anonymous assigned this case to Melissa Hirtzel

Sent notification to Melissa Hirtzel
https://bloomington.in.gov/crm/tickets/view?ticket_id=178398 Anonymous assigned this case to Melissa Hirtzel You can use the link to follow progress on this case.

12/12/2021 09:59:38 Opened by Anonymous