uReport

City of Bloomington, Indiana

closed: Resolved #178401

Water Utility Problems:

Other: I called to have my water turned off today, Sunday, because water from my toilet was flooding my house. When I called I was told it would be $170 to turn iff my water. I agreed because the water was flooding my floors. When someone came out it took about a half hour or more for the nice guy to find the meter. I told him it was in my neighbor's driveway. The guy checked with water company then said cars or trucks were covering the meter with no access. I am requesting the service charge be voided as I live on social security. I am also requesting that you move my water meter to my backyard instead of my neighbors driveway. At no charge to me because it was a mistake to combine my meter with my neighbors.

History

9/22/2022 14:46:09 Closed by Kimberly Trotter

Customer was asked to contact our Customer Service/Accounting Department to speak with them in regards to waiving the AH shut off fee that was applied to their account back in December 2021. kct

Sent notification to Anonymous, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=178401 Closed by Kimberly Trotter Customer was asked to contact our Customer Service/Accounting Department to speak with them in regards to waiving the AH shut off fee that was applied to their account back in December 2021. kct

12/13/2021 09:34:14 Anonymous commented on this case.

If you'd like to discuss this further please call into utilities

Sent notification to Anonymous, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=178401 Kenneth Johnson commented on this case. If you'd like to discuss this further please call into utilities

12/13/2021 09:05:04 Anonymous assigned this case to Anonymous

Kenny, can you respond to this request.

Sent notification to Anonymous, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=178401 Triana Johnson assigned this case to Kenneth Johnson You can use the link to follow progress on this case. Kenny, can you respond to this request.

12/13/2021 08:47:03 Tyler Steury assigned this case to Anonymous

Reassigned to Customer Service.

Sent notification to Anonymous, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=178401 Tyler Steury assigned this case to Triana Johnson You can use the link to follow progress on this case. Reassigned to Customer Service.

12/12/2021 13:47:42 Anonymous assigned this case to Tyler Steury

Sent notification to Tyler Steury, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=178401 Anonymous assigned this case to Tyler Steury You can use the link to follow progress on this case.

12/12/2021 13:47:42 Opened by Anonymous