9/22/2022 14:46:09 Closed by Kimberly Trotter
Customer was asked to contact our Customer Service/Accounting Department to speak with them in regards to waiving the AH shut off fee that was applied to their account back in December 2021. kct
Other: I called to have my water turned off today, Sunday, because water from my toilet was flooding my house. When I called I was told it would be $170 to turn iff my water. I agreed because the water was flooding my floors. When someone came out it took about a half hour or more for the nice guy to find the meter. I told him it was in my neighbor's driveway. The guy checked with water company then said cars or trucks were covering the meter with no access. I am requesting the service charge be voided as I live on social security. I am also requesting that you move my water meter to my backyard instead of my neighbors driveway. At no charge to me because it was a mistake to combine my meter with my neighbors.
Customer was asked to contact our Customer Service/Accounting Department to speak with them in regards to waiving the AH shut off fee that was applied to their account back in December 2021. kct
If you'd like to discuss this further please call into utilities
Kenny, can you respond to this request.
Reassigned to Customer Service.