8/3/2023 14:28:39 Closed by Kimberly Trotter
Closing case. I did not hear back from the customer after my last response. kct
Sent notification to Kimberly Trotter, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=184033
Closed by Kimberly Trotter
Closing case. I did not hear back from the customer after my last response. kct
5/30/2023 08:48:00 Kimberly Trotter commented on this case.
Good Morning, I reviewed your water account and noticed your meter is currently using between 10-20 gallons per hour. Per our records, it shows we had came out on 5/22 for a CFL (check for leak) work order and confirmed the meter was registering that amount and calculating correctly. Do you have a shut off valve inside that will shut the water off to the entire home? If so, we can schedule an in-person check for leak inspection. This will help pinpoint where the water is being used. (inside or outside). If the meter stops once the valve is shut off, that indicates a leak inside the home. If the meter continues to run with that valve off, the leak is outside on the service line between the meter pit and the home. If you'd like, you may email or call me to set up an appointment. My email address is : trotterk@bloomington.in.gov and my contact info is (812)349-3638. Thanks, Kimberly
Sent notification to Kimberly Trotter, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=184033
Kimberly Trotter commented on this case.
Good Morning, I reviewed your water account and noticed your meter is currently using between 10-20 gallons per hour. Per our records, it shows we had came out on 5/22 for a CFL (check for leak) work order and confirmed the meter was registering that amount and calculating correctly. Do you have a shut off valve inside that will shut the water off to the entire home? If so, we can schedule an in-person check for leak inspection. This will help pinpoint where the water is being used. (inside or outside). If the meter stops once the valve is shut off, that indicates a leak inside the home. If the meter continues to run with that valve off, the leak is outside on the service line between the meter pit and the home. If you'd like, you may email or call me to set up an appointment. My email address is : trotterk@bloomington.in.gov and my contact info is (812)349-3638. Thanks, Kimberly
5/30/2023 08:39:41 Justin Meschter assigned this case to Kimberly Trotter
referred to meter services for assistance
Sent notification to Kimberly Trotter, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=184033
Justin Meschter assigned this case to Kimberly Trotter
You can use the link to follow progress on this case.
referred to meter services for assistance
5/30/2023 08:37:38 Anonymous assigned this case to Justin Meschter
Sent notification to Justin Meschter, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=184033
Anonymous assigned this case to Justin Meschter
You can use the link to follow progress on this case.