uReport

City of Bloomington, Indiana

closed: Resolved #184078

Water Utility Billing Problems: Comment

Other: Hi I apologize if this is not the correct place for this request, but I have been trying to pay my bill online and it keeps locking me out of the account. I have tried resetting my password and that isn't working either. Thank you.

Assigned to
Alan Schertz

History

6/2/2023 11:03:22 Closed by Alan Schertz

Jenifer rest her password for esuite.utilities. Once she was able to login she stated I should close this ticket. alan

Sent notification to Alan Schertz, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=184078 Closed by Alan Schertz Jenifer rest her password for esuite.utilities. Once she was able to login she stated I should close this ticket. alan

6/2/2023 11:01:52 Alan Schertz contacted Alan Schertz

I called Jennifer via the phone nember on her water account. I talked her through the "selfservice" reset password steps. Confirmed that she reset her password and was able to login to esuite for utilities. I'm closing the ticket, alan

Sent notification to Alan Schertz, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=184078 Alan Schertz contacted Alan Schertz I called Jennifer via the phone nember on her water account. I talked her through the "selfservice" reset password steps. Confirmed that she reset her password and was able to login to esuite for utilities. I'm closing the ticket, alan

6/2/2023 10:29:35 Cliff Ingham assigned this case to Alan Schertz

Sent notification to Alan Schertz, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=184078 Cliff Ingham assigned this case to Alan Schertz You can use the link to follow progress on this case.

6/2/2023 10:27:08 Changed category from Website & Web Services Feedback to Water Utility Billing Problems

6/2/2023 09:44:50 Anonymous assigned this case to Cliff Ingham

Sent notification to Cliff Ingham, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=184078 Anonymous assigned this case to Cliff Ingham You can use the link to follow progress on this case.

6/2/2023 09:44:50 Opened by Anonymous