7/12/2024 07:54:43 Closed by James Hall
Meter was tested and failed. CBU has installed a new meter and is in the process of generating a refund based on past usage.
Other: Hello - We are submitting a complaint against the City of Bloomington Utilities for the following reasons: 1. We were notified in February 2024 of a 40 g/h increase in our flow, while we were out of the state on vacation, via a door tag, not a notice to our email or even a phone call, which are on our account, a door tag. 2. We have called Customer Support three times to get this resolved, as we have not identified a leak inside the house nor outside the house between the reader and the house, which we utilized Aim To Please as our contractor to check everything in the house. 3. The number of times we were told to check our toilets and got brushed off was disrespectful and patronizing, as we utilized Aim to Please to check the toilets via a Dye test and there was no dye leakage after 20 minutes in any toilet. 4. Our March (5), April (4), May (7), and June (4), and July (5) are higher than all the months prior a full year to date. However, it's not a constant leak, they are sporadic. I.e. - while I was putting my kids to bed at 9pm on Friday, June 14th, there was a spike of 400 g/h for under an hour and then it went back down. There was nothing running in terms of faucets or outside spigots. 5. Even with all of our work on our end, and the conversations with CBU Customer Support, the fact that CBU won't consider that we have a malfunctioning reader, is simply astounding. To not even consider the possibility of it, and have a denialist mentality does not, to me, show customer support or attention. We would appreciate a review and investigation of our reader and our usage reports to better understand these spikes. Additionally, we would appreciate a review of our billing because we are now paying quite a bit more for water than we did for the first two years of our ownership of this house. Please contact me for further conversation and happy to meet someone at the property.
Meter was tested and failed. CBU has installed a new meter and is in the process of generating a refund based on past usage.
Mr. Kappas, You can access and sign up for meter notifications at this link, https://bloomington.in.gov/utilities/smart-meters. This way you can watch your meter and set your own alarms. We have had our service people come and investigate your meter and have found no issues. I'm going to have them pull your meter and bring it back to our facility to test. We will let you know the results of those test.
Reassigning to James Hall
Spoke with meter services, meter is in working order. Usage does not show a continuous flow. Emailed the customer at the address on their account. Provided a 3 month detailed usage report to help them determine where they may have an issue. Also gave them information on how to sign up for the customer portal to help monitor their usage.
City | Bloomington |
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State | IN |
Zip | 47401 |
Latitude | 39.152050018311 |
Longitude | -86.463272094727 |
Township | Perry |
Status | Case Date | Category |
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