Other: Last night I tried for an hour to upload the required documents for a residential parking permit for my son’s car. The system rejects both pdfs and jpegs repeatedly. Today, I came to city hall to get the permit in person, and I was redirected to parking services on south walnut. When I arrived — at 12:45p — only one person appeared to be in the office, and she was unable to process the request and give me a residential parking permit. She indicated that the “person who could handle it,” was at lunch and would return at 1:30p. Like many, I presume, I used my own lunch hour to make an in-person visit to obtain a required residential parking permit. Staffing choices and, essentially, an office closure during a Bloomington resident’s traditional lunch hour seems inefficient and ineffective. I am standing in the parking office awaiting the return of, seemingly, the one person who can process my permit request.
Sent Ms. Dillard email. Please see response.
Dear Amy, I appreciate you using our u-reporting system. I regret that you had a poor experience when coming to resolve this issue on Monday, February 10th in the our office. I can assure you on that day we did have staff members out due to illness and vacation, making the office response time slower than normal. I apologize you were asked to wait to pay by credit card. If you have any parking issue in the future, please call me directly at 812-349-3517 and I will be happy to assist you over the phone. Parking Services offers all of our services on-line to make it more convenient for the customers. I understand this was not your experience. I will ensure additional training is provided to the Parking Services team to improve all of our customer service experience during low staffing levels. Again, I am sorry for any inconvenience this may have caused and I sincerely appreciate you bringing this to my attention. Respectfully, Michelle L. Wahl, CAPP Director of Parking Services City of Bloomington
| City | Bloomington |
|---|---|
| State | IN |
| Zip | 47401 |
| Latitude | 39.158699035645 |
| Longitude | -86.521095275879 |
| Neighborhood Association | Elm Heights |
| Township | Perry |
| Status | Case Date | Category | |
|---|---|---|---|
| closed | 2/10/2025 | Parking Permits |