uReport

City of Bloomington, Indiana

closed: Submission Received #208608

Water Utility Billing Problems:

Other: Our water consumption has spiked in the last two months and continues even with the good weather. Before the spike, we averaged under 100 gallons per day. Now we are averaging 175-200 gallons per day. I have checked toilets for leaks, under sinks, the outside faucet, etc. We have not changed our water usage practices. I can only wonder if the meter is miss reporting our actual usage. Can City Utilities check to make sure the meter is reading properly? Our address is 3916 N Whitewood Way, Bloomington, IN 47404

Assigned to
Kimberly Trotter

History

2/11/2026 14:11:36 Closed by Kimberly Trotter

Thank you for contacting us. I have examined your consumption report and observed that the meter is recording 10 gallons each hour for a duration of 4 hours, then it halts, and subsequently resumes. I will be sending a service technician to check the meter, pit, and the nearby area. Additionally, I have emailed you for further discussion. Thanks, Kim

Sent notification to Kimberly Trotter, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=208608 Closed by Kimberly Trotter Thank you for contacting us. I have examined your consumption report and observed that the meter is recording 10 gallons each hour for a duration of 4 hours, then it halts, and subsequently resumes. I will be sending a service technician to check the meter, pit, and the nearby area. Additionally, I have emailed you for further discussion. Thanks, Kim

2/11/2026 12:39:10 Matt Havey assigned this case to Kimberly Trotter

Hey, Can you please have a look at this? Thanks!

Sent notification to Kimberly Trotter, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=208608 Matt Havey assigned this case to Kimberly Trotter You can use the link to follow progress on this case. Hey, Can you please have a look at this? Thanks!

2/11/2026 12:18:26 Anonymous assigned this case to Matt Havey

Sent notification to Matt Havey, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=208608 Anonymous assigned this case to Matt Havey You can use the link to follow progress on this case.

2/11/2026 12:18:26 Opened by Anonymous