Other: This is still the same issue about the cable wire that has been touching my garage roof since the February tornado. I know that it is not Duke's wire. It has been identified as Comcast's wire by a repair man from QC (Comcast's contractor) on Saturday, April 25, 2026. However, Brandon Austin stated that he cannot remove it without the permission of Comcast. I called the 800 XFINITY number and requested that they remove it asap. Here is my work order #: ECM0021457478. I am very concerned because both transformers on either side of my house have been hit by the recent storms. Today, we are having another storm. Can you help prioritize this situation so that I do not have a fire enabled by the cable wire on my garage? Also, I am NOT a Comcast/Xfinity customer. This wire goes into my basement via a window and has never been in use since I purchased this house in 2020. The wire attaches to the outside pole and is connected to the Comcast system per Brandon, the QC repair man. Thank you, Elida C. Behar Monday, April 27, 2026

Assigned to

Roger Kerr