uReport

City of Bloomington, Indiana

closed: Submission Received #210637

Water Utility Billing Problems:

Other: My usage this month is 5,000 gallons, but in previous months it was usually only around 2,000 gallons. I’m not sure why it jumped so much. Is there any reason for the sudden increase? Was there a rate change or something wrong with the meter?

Assigned to
Michelle McGregor

Attachments

Manage Attachments
5/11/2026
6a01f58052566 5/11/2026

History

5/13/2026 07:51:15 Closed by Michelle McGregor

I will be reaching out to the customer today.

Sent notification to Michelle McGregor, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=210637 Closed by Michelle McGregor I will be reaching out to the customer today.

5/13/2026 07:50:55 Michelle McGregor contacted Anonymous

Good morning, I will reach out to you today to discuss your account.

Sent notification to Michelle McGregor, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=210637 Michelle McGregor contacted GuoQiang Zhang Good morning, I will reach out to you today to discuss your account.

5/13/2026 07:49:46 Michelle McGregor contacted Matt Havey

Hey Matt I will give them a call today.

Sent notification to Michelle McGregor, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=210637 Michelle McGregor contacted Matt Havey Hey Matt I will give them a call today.

5/13/2026 07:35:47 Matt Havey assigned this case to Michelle McGregor

Hey, I think they have a leak. Could you please give them a call.

Sent notification to Michelle McGregor, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=210637 Matt Havey assigned this case to Michelle McGregor You can use the link to follow progress on this case. Hey, I think they have a leak. Could you please give them a call.

5/12/2026 15:48:49 Matt Havey commented on this case.

Hello, Your usage is still high for the month of May. Have you checked your sinks for leaks or do you have a running toilet by chance?

Sent notification to Matt Havey, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=210637 Matt Havey commented on this case. Hello, Your usage is still high for the month of May. Have you checked your sinks for leaks or do you have a running toilet by chance?

5/11/2026 11:28:00 Anonymous assigned this case to Matt Havey

Sent notification to Matt Havey, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=210637 Anonymous assigned this case to Matt Havey You can use the link to follow progress on this case.

5/11/2026 11:28:00 Opened by Anonymous

502 S Cobblestone CT

CityBloomington
StateIN
Latitude39.160404205322
Longitude-86.604026794434
TownshipVan Buren

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