Sent the customer the disconnection request form to remove their name from the utility service. Provided the account number in the email subject line, shared the online form at bton.in/moving, and advised that the final bill will be issued approximately two weeks after the request is processed.

Hi Carson, I've sent you a separate email with the disconnection request form you'll need to remove your name from the utility service. Your account number is included in the subject line of that email for easy reference. You can also complete the form online at bton.in/moving Once your request has been processed, your final bill will be mailed to you in approximately two weeks. Please let me know if you have any questions or need any assistance.

Hi LaTreana, can you please help Carson out? It looks to me like he is still active. Thanks!