7/21/2003 05:00:00 Closed by Anonymous
[data cleanup] Closing date was missing and has been provided by the system as a best guess
Phone Call: Customer is very upset about the fact of having to pay a higher rate for their irrigation water vs their house water. Also, they were surprised about the $18 fee to have the meter s/o in the fall because we used to not charge a "disconnect" fee only a "reconnect" fee in the Spring. I explained to her the policy had changed, and to avoid paying the service fees over the Winter she would have the $18 s/o in the Fall and the $18 turn on in the Spring. I let her know each trip was a svc call.
[data cleanup] Closing date was missing and has been provided by the system as a best guess
Matter was referred to Steve Saulter for review. Steve Saulter contacted Ms. Crum and explained the policy. Customer was satisfied with the explanation.
Matter was referred to Steve Saulter for review. Steve Saulter contacted Ms. Crum and explained the policy. Customer was satisfied with the explanation.
City | Bloomington |
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State | IN |
Zip | 47408 |
Latitude | 39.172805786133 |
Longitude | -86.48021697998 |
Township | Bloomington |
Status | Case Date | Category | |
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closed | 7/22/2015 | Recycling |