12/1/1999 05:00:00 Closed by Anonymous
[data cleanup] Closing date was missing and has been provided by the system as a best guess
closed: Resolved #55522
Water Utility Billing Problems: Request
Phone Call: I rec'd copy of letter from Mr. Coster stating he had been paying wrong bill and that he was contacted by CBU with correct amount owed. He feels this is unfair and is willing to pay $105.85. ** NOTE: I DID NOT RECEIVE ORIGINAL LETTER, ONLY COPY FROM KATHY GRUBB. MR. COSTER STATES HE INCLUDED CHECK IN AMOUNT OF $105.85; HOWEVER, IT WAS NOT INCLUDED WITH COPY I RECEIVED. ** ***FURTHER NOTE: Check was received on 12/2/99 and was applied to balance due on account. ***
History
12/1/1999 05:00:00 Opened by Anonymous
12/1/1999 05:00:00 Anonymous inspected this Location
I explained to Mr. Coster on the phone tha the meters were crossed, however, we did not know how it had happened or when. I also explained that I was following a procedure of going back one year for both his account and his neighbor that he was crossed with. Mr. Coster was the account that ended up owing money and his neighbor with a credit. The neighbors house is vacant, that is how the error was discovered. Last week, Mr. Coster & his wife came to ofc. I gave them print outs of their usage & what appeared on neighbors acct. I showed how I calculated difference. They understood but felt CBU should not bill them since they feel it was our error. They indicated they would probably write to the USB. I supplied the mailing address. That is the letter we rec'd. (2/24/00) - M.Dalle-Ave wrote letter to Mr. Coster after USB subcomm. mtg. denying request. Letter to be mailed after Legal Dept. approval.
12/1/1999 05:00:00 Anonymous commented on this case.
I explained to Mr. Coster on the phone tha the meters were crossed, however, we did not know how it had happened or when. I also explained that I was following a procedure of going back one year for both his account and his neighbor that he was crossed with. Mr. Coster was the account that ended up owing money and his neighbor with a credit. The neighbors house is vacant, that is how the error was discovered. Last week, Mr. Coster & his wife came to ofc. I gave them print outs of their usage & what appeared on neighbors acct. I showed how I calculated difference. They understood but felt CBU should not bill them since they feel it was our error. They indicated they would probably write to the USB. I supplied the mailing address. That is the letter we rec'd. (2/24/00) - M.Dalle-Ave wrote letter to Mr. Coster after USB subcomm. mtg. denying request. Letter to be mailed after Legal Dept. approval.
3927 S Emilie CT
| City | Bloomington |
|---|---|
| State | IN |
| Zip | 47401 |
| Latitude | 39.124202728271 |
| Longitude | -86.521110534668 |
| Township | Perry |
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