9/8/1998 05:00:00 Anonymous commented on this case.
I contacted Mr. Leeds by phone and told him that we were investigating his problem. I assured him that we would get back with him. I asked Sue Ann to write a description of happened with Mr. Leeds, I have turned this over to Mike Phillips. I could not justify waiving the reconnect fee as I felt we notified Mr. Leeds the same as we do all customers with a telephone call and even gave him the amount that needed to be paid and the date to keep his service from disconnection. I spoke with Mr. Leeds in my office the day he was disconnected and explained this to him.