uReport

City of Bloomington, Indiana

closed: Resolved #61849

Water Utility Billing Problems: Request

Letter: Mr. Leeds wrote and letter was received on 9/8/98. He stated he received phone call from CBU stating that his water was to be disconnected due to non-payment. He came to CBU within an hour and paid his bill. On 9/1/98, he returned home and discovered that his water was disconnected. When he contacted CBU, he was told that he paid the "wrong" bill and that his payment was not applied to the delinquent amount. He stated he was made to feel that he was wrong and CBU was unforgiving.

History

9/8/1998 05:00:00 Anonymous commented on this case.

I contacted Mr. Leeds by phone and told him that we were investigating his problem. I assured him that we would get back with him. I asked Sue Ann to write a description of happened with Mr. Leeds, I have turned this over to Mike Phillips. I could not justify waiving the reconnect fee as I felt we notified Mr. Leeds the same as we do all customers with a telephone call and even gave him the amount that needed to be paid and the date to keep his service from disconnection. I spoke with Mr. Leeds in my office the day he was disconnected and explained this to him.

9/8/1998 05:00:00 Closed by Anonymous

9/8/1998 05:00:00 Opened by Anonymous

9/8/1998 05:00:00 Anonymous inspected this Location

I contacted Mr. Leeds by phone and told him that we were investigating his problem. I assured him that we would get back with him. I asked Sue Ann to write a description of happened with Mr. Leeds, I have turned this over to Mike Phillips. I could not justify waiving the reconnect fee as I felt we notified Mr. Leeds the same as we do all customers with a telephone call and even gave him the amount that needed to be paid and the date to keep his service from disconnection. I spoke with Mr. Leeds in my office the day he was disconnected and explained this to him.

1701 E LONGWOOD WEST CT

CityBloomington
StateIN

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