Case Date:

8/26/2025

We were not responsible for the water loss on 08/25, our pipes bursted and I’m requesting a proper billing adjustment for the month of August. Thank you!

Case Date:

8/11/2025

Unrealistic high water usage

Case Date:

2/2/2025

We've been charged an exorbitant amount in the water bill for December. The house was empty with no tenant for more than half the month with all the water supply turned off. It is impossible that the meter reading has come to such a high number! Even if the house was in use for the entire month still the consumption has never cost over 70-90 dollars. Please check into the readings and the bill as this is an atrocious for us students to pay!

Case Date:

1/14/2025

We have a very large past-due balance on our bill that doesn't make sense to me. We have paid the bill on time every single time since we moved in august 2023. In November there was a leak and we got a statement credit to cover that cost which reduced the bill to zero for that month. but Since then, there has been a large past due balance that I don't really understand. Whatever information you can provide me would be great thank you

Case Date:

12/30/2024

I am still listed as the account responsible for the water bill on this address I have not lived here since last year.

Case Date:

12/30/2024

I am still listed as the account responsible for the water bill on this address I have not lived here since last year.

Case Date:

12/12/2024

Hello, My bill was paid but my water is still not working?

Case Date:

10/12/2024

I received a bill for the month of September, but I have not lived in this apartment since August

Case Date:

10/8/2024

My water bill is charging us for over 33k gallons of water used last month which did not happen. We had maintenance check for leaks and they saw nothing so we believe there is an issue with the meter

Case Date:

6/24/2024

We received a notice on our door that our water usage was higher than usual--"30 gallons per hour used." Could this be from watering our garden about every-other day over the last couple of weeks? Should we be concerned? Since we can't access the meter ourselves, is there a way we could get meter readings over a two- or three-hour period when we're not intentionally using any water?