Case Date:

7/22/2026

Crews working on gas line notified me this morning that M Street Fiber has run their line through my sewer and broken it and it is leaking. I was told by the Utilities department to contact Kyle Baugh to arrange repair but I have been unable to reach him or the main office by phone this morning. Per your voicemail instruction I am leaving this email and asking someone to contact me at your earliest convenience. The crews do not plan to fill the excavation back in until repair is made. Thank you.

Case Date:

6/17/2026

While out on inspection of county storm sewer infrastructure along Curry Pike, our Stormwater Supervisor and a contractor discovered a leak where quite a bit of groundwater is entering the sanitary sewer.

Case Date:

6/15/2026

Dillman sewage plant smells horrible!!!! What is going on? Someone is not doing their job!!!

Case Date:

6/9/2026

Roto Rooter explained there is a collapsed line near the street. It is causing plumbing issues and water back up from the toilet at 5100 s rogers st.

Case Date:

6/3/2026

My sanitary sewer was backed up about a week ago and I did get some sewage water enter my home thru the air conditioner drain in my garage! Was this a city sewer system problem or mine? 704 East Winslow Farm Drive

Case Date:

5/23/2026

There is a utility easement between 2736 N Blue Ridge Road and 2730 N Blue Ridge Court - we recently noticed standing, nasty smelling, water running from easement area in side yard of 2736 into yard and driveway of 2730. Please check to see where smelly water is coming from.

Case Date:

5/20/2026

We live at 1717 E Hunter Ave and have had water coming in our basement now twice (once last and once this) and both times the water is overflowing out this mainhole down on the corner of E. Hunter Ave and Eastside Drive. The manhole is actually spinning around it's so much water. The address where that is at is 420 S Eastside Drive I think. Not sure if its' related or just a coincidence with all the rain. The bsement floor drains have not backed up in our house, just water coming up through cracks and around edge of foundation.

Case Date:

5/7/2026

Toilet and shower backing up

Case Date:

4/29/2026

Under the apartments of g building there is an old laundry room that is full of sewage and bodily waste

Case Date:

4/17/2026

Sanitary sewer base and cover askew and open.