Case Date:

5/11/2018

Sewer Plant has emitted extreme odor and possible sulfide gas for over a week. Customers and employees report the smell is making them sick.

Case Date:

7/26/2016

The manhole cover to the sewer in front of 1008 S Washington St has not been properly placed, so it wobbles when cars drive over.

Case Date:

7/24/2018

Noticeable sewer gas smell inside of rental unit at 1501 S Madison St Apt 1.

Case Date:

9/8/2018

Hi, I'd like to report a sewer problem. There is a steady stream of water flowing out of a manhole. It leaks across the sidewalk and then onto Rogers where it flows into the storm sewer drain. It's on the northeast corner at the intersection of South Rogers and Coolidge. I just wanted to alert the utilities department about the issue. Thanks.

Case Date:

7/2/2024

I discovered that AEG had drilled through my sewer tile after calling plumbers several times to fix sewer blockages. On April 9, 2024, I contacted Eddie Helmondollar and his supervisor Dave Craig (cc:ed above) with pictures of the damage and a copy of the invoice I paid to the plumbing company ($2250). Dave says that he has repeatedly contacted Accounts Payable to check on the status of my claim. But despite my regular requests for help, I have not received any assurance the claim is being processed or when to expect the reimbursement. It is now July—3 months since I alerted AEG to the problem. Please assist me with this request. Thank you for any help you can provide. Terri Cramer 2421 N Skyline Drive (Lower Cascades neighborhood) Bloomington, IN 47404 312-420-0267 (text/cell)

Case Date:

9/6/2017

Smithville was installing cables and it caused our drains to back up into the house. Are the pipes broken or blocked?

Case Date:

2/11/2018

Around 11:15pm tonight my basement toilet erupted, spewing sewage that covered a huge area of the floor. I called the city hotline and was told to call a plumber, even when I said my next -door neighbor had the same thing happen a few months ago. The word “clog” in spray paint is still very visible on the street in front of my house where the city came and cleared the pipe. I just spent the past 4 hours cleaning the filth up, which included lots of hardened blobs of fat, cigarette butts, and other things that obviously did not come from my house. I am going to get a plumber in tomorrow, but can the city please investigate, as I am very nervous about a recurrence. Thank you.

Case Date:

7/9/2024

During heavy rains, we have been having sewage backing up into our basement. I suspect the cause may be rain water entering the sewer system through this manhole.

Case Date:

4/29/2018

There appears to be sewage coming up onto the street. It has been this way for about a week or so. It often smells bad when walking by and it looks like solid human waste as well as toilet paper is on the street. There was construction done on this part of the street sometime in the past month. This morning I noticed new, what I think is sewage, on in this area, mixed with the old waste that has been there for a few weeks. The odor was strong again today.

Case Date:

7/10/2024

I have a foul sewer smell in my whole townhouse and it’s now reached the upstairs but it’s mainly in the basement. My landlord has sent four sets of plumbers over here who have snaked the drain in the basement and they said that I would not have the sewer smell anymore. But the sewer smell is still here and actually it has sometime someway intensified. The plumbers and the landlord also went next-door to the neighbors to see if the smell was coming from there. What they found was a lot of dog and cat feces and urine next-door and had them clean it up. The neighbors brought out bags and bags of trash and poop. We thought the problem was settled. But it is not. In my area they’ve had to have the sewer lines redone across from me in the complex and I’m thinking that may be happening now over here. The point is the landlord won’t do anything else to get the smell out of my house. And also has offered to let me out of my lease because of the smell. I do not have money to move. And I would like it inspected to know what it is that I need to do to get this rectified in order to stay here for the next year for my lease. Is there any assistance she would be able to give me. My house smells like sewer, but the basement smells super like sewage, I’m not sure what looks like. I don’t know what’s going on. They supposedly filled in all the holes down in the basement on the washer side, but nothing is helping , I’ve got older releasing things down there. I have damp bread. I have air fresheners and baking soda and nothing is working. Could I please have some help thank you.