Case Date:

8/11/2023

In January 2023, while an optic cable was being installed on our street, the company called Vertical Underground LLC, which we were informed was contracted by the City of Bloomington to do the job, broke our sewer line (along with the lines of many others of our neighbors). We complained to one of Vertical Underground's managers who was working on fixing our neighbor's line, and he informed us that they would fix the problem and that we didn't need to worry. In order to do the repair, they had to break through our concrete driveway to repair the damage and re-pour the damaged section of the driveway. The problem seemed to be fixed for a few months, however, these past weeks, we have been experiencing the same issues that initially led us to the discovery of the damage they caused. That is, our drains are not draining, toilets are not draining and water is returning through the shower drain. We would like to request that CBU send someone to inspect the situation because we believe that the problem was not fixed properly. Thank you.

Case Date:

8/27/2023

Since the storm Friday night, our toilets and sink are gurgling and not flushing well. We have a manhole in front of our house and another one next door at the corner of Rock Creek and Montclair. It seems like we have a clog from that storm. The neighbors across the street are having the same issue. Thank you.

Case Date:

8/30/2023

Our toilet drains slowly. There is also a bubbling in the toilet when we run the water faucets in the powder room, the kitchen and upstairs. We noticed the problem with drainage on Monday August 28, and it has gotten worst since. There has been recent work on our easement to lay fiber lines. We are certain the issues for our toilet drainage are directly connected to the work done in the past few days. Please remedy our situation. We are not certain if we can run our showers and laundry due to the backup in our downstairs toilet.

Case Date:

7/17/2020

My sewer has been backing up in my basement for several weeks. Roto Rooter came out to identify the problem. They found that my line is "party line" and is attached to my neighbor's line. The lines meet in his driveway and my line crosses through his front yard (see photos). Our houses were built in 1962. I know talking to the plumbers that this is illegal. To make it better, my neighbor is deceased (died in November) and the house is a foreclosure. No family is wanting responsibility for the house. We tried to call the bank to see what to do. The driveway and front yard will need to be dug up to move and replace the pipe. Who can I speak to to discuss how to proceed with this and (honestly) who will help pay for it?

Case Date:

7/17/2020

I have plumbers at my house now doing extensive digging to resolve a backup in the main sewer line. They believe the blockage is within city jurisdiction. We have had sewage spewing into our shower and the toilet won't flush the last 24 hours

Case Date:

7/21/2020

I sent a ureport to you 7-17 before receiving this estimate from roto rooter. It appears they will need to reroute the later to city main sewer and will be cutting the city street as well as backfill per code. Is this something you can help me with?

Case Date:

9/1/2020

The Boys & Girls Clubs of Bloomington- Lincoln St Unit has smelled like sewer gas for the last month. There is standing water in the sewers outside of the building. It is very difficult to run a full day of program when my staff and our members have to deal with the strong smell of sewage.

Case Date:

11/29/2020

The sanitary sewer connection between 2516 and 2520 S Roundhill Ct is discharging continuously down the ravine. Apologize if image did not come through very well.

Case Date:

12/25/2020

Sewer lid behind our home is overflowing. We are leaving town, but thought we should report. It is close to Sherwood Oaks Park and Olcott Park walking path. Approximate red marker.

Case Date:

2/3/2021

There is sewage spilling out from a white pipe located next to the house with toilet papers and other toiletries coming out and onto the yard and down the sidewalk.