Case Date:

7/17/2020

My sewer has been backing up in my basement for several weeks. Roto Rooter came out to identify the problem. They found that my line is "party line" and is attached to my neighbor's line. The lines meet in his driveway and my line crosses through his front yard (see photos). Our houses were built in 1962. I know talking to the plumbers that this is illegal. To make it better, my neighbor is deceased (died in November) and the house is a foreclosure. No family is wanting responsibility for the house. We tried to call the bank to see what to do. The driveway and front yard will need to be dug up to move and replace the pipe. Who can I speak to to discuss how to proceed with this and (honestly) who will help pay for it?

Case Date:

7/21/2020

I sent a ureport to you 7-17 before receiving this estimate from roto rooter. It appears they will need to reroute the later to city main sewer and will be cutting the city street as well as backfill per code. Is this something you can help me with?

Case Date:

5/22/2014

Customer said that there is standing water that smells like sewer in the back yard.

Case Date:

9/16/2014

Standing water in the front yard, and it smells like sewer.

Case Date:

11/20/2014

Water coming out of manhole cover

Case Date:

5/14/2015

Strong sewer odor inside home.

Case Date:

10/24/2023

Very strong sewage smell coming from behind the new Hayden Flats apartments. I'm smelling it while on the Rail Trail. It's been happening for at least a week. There is a slow moving stagnant-ish stream there but this is definitely a raw sewage smell.

Case Date:

2/9/2015

Sewer is backing up in the basement and the shower.

Case Date:

12/10/2019

Our shower has flooded with water and fecal matter twice in the past two days.

Case Date:

7/28/2015

Customer is concerned about tree roots in sewer line.