Case Date:

12/24/2013

Customer asked that a supervisor call him. He had some questions in regard to some sewer lines.

Case Date:

2/15/2016

Customer wanted to know how much of the sewer lateral is his responsibility to maintain.

Case Date:

8/20/2014

Manhole cover is missing.

Case Date:

11/14/2013

Customer says there is blockage in his sewer line, and wants City to clean.

Case Date:

4/10/2014

Customer wants a hole next to manhole cover filled in with dirt.

Case Date:

8/21/2015

There is a sewer odor in trailer #15.

Case Date:

8/13/2015

Sewer odor outside of her home.

Case Date:

2/25/2016

Toilets are backing up and customer stated that Roto Rotor cleaned the line.

Case Date:

2/8/2019

Yesterday, during the huge mid-day rainstorm, water came up through the floor drain in our basement at 2638 East Dekist Street. It had a sewage odor and was muddy looking and reached a level of about 4 inches, covering the entire floor and soaking everything. The basement toilet also had dirty water come into it. I called the city utilities hotline and reported the incident twice, speaking to the same person each time. The water receded after a couple hours. We have yet to assess the damage and start to clean up. Last year on 2/11/18 our basement toilet erupted (see case #163027). We had a plumber verify that the city sewer was the source of the issue. We did not claim any damages, yet the city did not reimburse us the cost of the plumbing assessment. We would appreciate someone responding to this current incident.

Case Date:

4/30/2015

Customers basement is flooding. He feels that its due to erosion around City sewer lid.