open #178654
Water Utility Billing Problems
- Case Date:
- 1/23/2022
My water is off
My water is off
The water usage is exceedingly high and we are not sure why. The amount that is recorded as being used seems like way more than we could use, and we suspect there may be an issue with the water meter or a potential leak somewhere that is causing an issue with the reading.
The meter associated with Acct# 32673-004 had an underground leak. None of the water entered a drain or went through the pipes after leaking. We are requesting a credit of $11,536.55 for the wastewater portion of the attached bill. Thank you!
Water bill for 10/1 is $128 and charging for use of 5,000 gallons of water. We feel that this is much too high and that we do not use 5,000 gallons. Looking to determine if there’s a possible leak or billing mistake.
When i bought this house 4 years ago, all paperwork said "city sewer" Turns out, my house actually runs on a Septic tank. Was not informed about this till one of your guys had to come over cause my water was backing up through the drains
This month the utility bill for our household is $133.67. This is almost double what we normally pay and our service consumption almost doubled as well, but we haven't changed anything out of our normal routine.
Hello,No complaint just a question. We have noticed a reduction in water pressure --there does not appear to be a leak!
My water will doubled, but I did not increase my usage significantly. Could I have my meter evaluated?
Water is currently running on the toilet always draining the overflow. Also toliet top lid broke when trying to figure out issues
We were overcharged for water this month. The SA Customer Portal Dashboard says we consumed 1,774 gallons of water from August 2-September 1, and the bill claims we consumed 3,000 gallons.