closed #33825
Water Utility Billing Problems
4388 W STATE ROAD 46
- Case Date:
- 11/8/2004
Lorelei Cascio, Vice Pres. of Wapehani Hills Apts., requests appeal before USB to appeal high water/sewer bill.
Lorelei Cascio, Vice Pres. of Wapehani Hills Apts., requests appeal before USB to appeal high water/sewer bill.
Letter was received from Mr. Hartung re. ofc. bldg. he owns at 441 Gourley Pike. He received bill for $733.69 and wants it checked for errors.
Customer requests adjustment on large bill due to heavy watering during September and Octboer 2004.
Letter dated 3/10/04 from Emogene H. Carter for property owned by Harold Carter stated at the end of Jan., Util. ofc. was called to check on overcharge of $28.41. Later, a copy of account breakdown was received confirming overcharge. Correction did not show up in either February or March bill.
Letter received from Harold G. Carter for McDoel Baptist Church. Customer claims that charges he received were not his and belonged to another customer.
Customer wishes to appeal for waiver of large bill rec'd for period or 3/01 thru 3/31 in 2004.
Letter stated he wanted to complain about higher bill and extra charge. Did not understand why letter was not sent previous to sending out statements.
Confusion regarding the Stecker's water bill has caused them distress and concern. Please clear up the situation. See letter.
Barb Ooley, Ofc. Coord. for L. A. Merry & Assoc., requested an adjustment on their acct. #67228, because sprinkler for L. A. Merry & Assoc. had faulty programming. Large amount of water was consumed but did not go through sewer.
Ms. Bourke states she lives alone and could not use amount of gallons showing up on her meter. She requests an adjustment.