Rec'd letter from Thomas R. Yeagley, 3911 W. Indian Creek Dr. He wanted to complain about his bill - felt his wastewater charge was too high. He watered his garden and other plantings.
Customer requested adjustment in account due to need for heavy watering in Sept. 2004. Will be scheduled for appeal at next USB Admin. Subcommittee meeting.
Received letter from Ms. Moran to complain about bill of $126.16. She feels that this it too high and sent check for $40.00 in payment. Check was given to Cust. Rel. to post as partial payment.
Mr. Norris sent letter complaining about January & February bills, infrequent meter readings, and inefficient accounting system.
Letter states his basement was flooded. Several days later he noticed that toilet was leaking. He turned off that water. He is claiming adjustment on bill for sewage that did not go through drain and a review by USB.
Sara Feuerbach, owner of 3411 Windcrest, does not feel she should be responsible for unpaid bill of former tenant (Victoria Johnson) because she was not timely notified of delinquency. Ms. Feuerbach requests review by the USB Administrative Subcommittee.
Customer requests adjustment on wastewater charge for filing swimming pool - would like the May reading not be used in determining amount of wastewater summer bills.
Ms. Warren requested an adjustment on account for property she owns at 3341 N. Kinser Pike. Her tenant left owing 7 months utilities bills. She does not feel she should be held responsible for her tenant's unpaid bills.
Ms. Becker sent a letter requsting that she receive credit for 1/2 of her sewer bill for September. She purchased 18 trees and watered heavily so that they would survive.
customer feels $54 charge is unfair. She signed to have the service turned on in advance but utilities was unable to leave the water on. She called on a saturday to have the water turned on. She feels if she had been more informed about make sure all faucets needed to be off and the possibility of a problem this could have been avoided. The letter has been forwarded to Administration.