closed #39007
Water Utility Billing Problems
POST OFFICE BOX 1394
- Case Date:
- 10/15/2003
Customer wrote to complain about personnel in Cust. Rel. office and about delinquent bill for a former tenant at 605 N. Fairview (Beatrice Brinkley).
Customer wrote to complain about personnel in Cust. Rel. office and about delinquent bill for a former tenant at 605 N. Fairview (Beatrice Brinkley).
Customer questions $50.00 misc. tap fee charge and requests review by USB Admin. Subcommittee.
Owner wrote re. property at 1104 E. Azalea Lane in Bloomington. Tenant moved leaving large, unpaid bill. Owner does not feel she should be held responsible for bill and request review by USB Subcommittee.
Ms. Rockwood wrote re. 2 properties - 401 S. Dunn and 900 E. 14th. She does not believe she owes amounts for former tenants because she no longer owns property at 401 S. Dunn and she did not receive bills in a timely fashion. She states she is sending check for $466.02 for payment-in-full.
Mr. McCrea states that his bill indicated they used 53,000 gallons during June 2003 because they filled a swimming pool. Mr. McCrea states he has an irrigation meter but feels he would have been charged less if he did not. He states he was told that filling a swimming pool during May is too early, so he filled his pool during this June this year but still got an enormously high bill.
Sara Feuerbach, owner of 3411 Windcrest, does not feel she should be responsible for unpaid bill of former tenant (Victoria Johnson) because she was not timely notified of delinquency. Ms. Feuerbach requests review by the USB Administrative Subcommittee.
Owner, Robert Crider, wants to protest his being held responsible for large unpaid bill for tenant Amanda Choi. He states he did not receive notification of delinquent bill.
Letter received from James A. Swinson stated that he received certified letter re. a delinquent account for his former tenant (Tyler Collier) for property at 1417 S. Monon. Mr. Swinson does not think he should be responsible for former tenant's account since he was not notified in a timely fashion.
Ms. Warren requested an adjustment on account for property she owns at 3341 N. Kinser Pike. Her tenant left owing 7 months utilities bills. She does not feel she should be held responsible for her tenant's unpaid bills.
Customer requests adjustment on wastewater charge for filing swimming pool - would like the May reading not be used in determining amount of wastewater summer bills.