Water Utility Billing Problems
1003 W 1st ST
- Case Date:
- 7/30/2001
Mr. Waters has called and visited numerous times. He feels he should be credited $50 because he was on vacation and did not use that amount of water. His meter was tested and no problems were found. Mr. Waters told that he could not be credited that amount. He wants to appeal to Mike Phillips when he returns.
Water Utility Billing Problems
3514 E Morningside DR
- Case Date:
- 5/13/2002
Mr. Morgan talked to Paula Dodds re. his water bill. He had water disconnected and then reconnected in 1/02. He was just billed the $18 in May and wants to complain about that. He also wants to complain about the stormwater charge.
Water Utility Billing Problems
1700 S Maxwell ST
- Case Date:
- 5/23/2002
Mr. Yost stated that he requested that water be turned off in October 2001; however, he received and paid bills for next five months. He is requesting that he be refunded the amount of these payments ($59.20).
Water Utility Billing Problems
104 N Hampton CT
- Case Date:
- 9/4/2002
customer called about the fire protection charge on a hydrant meter he has rented. He says he was only quoted the min. water service charge of 30.87 and not the additional 17.45 for the fire protection. I explained to him that the fire protection is a meter base charge for every meter. He still feels he shouldn't have to pay it since he says that amount was not quoted to him. He wanted someone with higher authority than myself to contact him.
Water Utility Billing Problems
2811 E David DR
- Case Date:
- 11/26/2002
Cust is unhappy with having to pay the service charges for her irrigation meter over the winter months while not in use.
Also, expressed that increase in irrigation water charges is excessive.
Water Utility Billing Problems
400 1/2 W 11th ST
- Case Date:
- 4/14/2003
Mr. Wright feels that a large bill he received was fault of his water meter. Meter was checked & found to be working properly. Mr. Wright wants to take this matter to USB for review.
Water Utility Billing Problems
4154 E Hector DR
- Case Date:
- 7/21/2003
Customer is very upset about the fact of having to pay a higher rate for their irrigation water vs their house water. Also, they were surprised about the $18 fee to have the meter s/o in the fall because we used to not charge a "disconnect" fee only a "reconnect" fee in the Spring. I explained to her the policy had changed, and to avoid paying the service fees over the Winter she would have the $18 s/o in the Fall and the $18 turn on in the Spring. I let her know each trip was a svc call.
Water Utility Billing Problems
1200 ROLLING RIDGE
- Case Date:
- 2/6/2004
Sherry Downey, Gen. Mgr. of Millennium Prop. Mgmt. requested a review by USB Admin. Subcommittee and is asking for an adjustment on water bill from leak at Rolling Ridge Apts.
Water Utility Billing Problems
660 W Fairway LN
- Case Date:
- 4/14/2004
Customer was out of town due to hip surgery and rec'd. large water bill upon his return. The stool had a leak. Customer would like an adjustment on account since he was gone.
Water Utility Billing Problems
660 W Fairway LN
- Case Date:
- 4/14/2004
Customer was out of town due to hip surgery and rec'd. large water bill upon his return. The stool had a leak. Customer would like an adjustment on account since he was gone.