Case Date:

9/25/1998

Customer received incorrect bill with amount too large.

Case Date:

9/25/1998

Ms. Smith called and said that her bill showed a balance of $48.05 which is incorrect.

Case Date:

9/29/1998

Mr. Walters called. He received a bill that was too large and wanted an explanation.

Case Date:

9/25/1998

Customer called and said that the bill received showed a balance of $48.04 which is incorrect.

Case Date:

9/29/1998

Mr. Guerrettaz called and talked to Kathy Grubb-Britton. He received an excessive bill this month and wanted an explanation.

Case Date:

9/25/1998

Mr. Noble called and stated that the amount on his utility bill was wrong. The amount should have been $27.25 + $2.35, but the total amount showed $40.00+.

Case Date:

9/25/1998

Mr. Raney called and stated that his bill showed the wrong balance due. The bill should have been $27.25 + $2.35 but showed a total balance of $40.00+.

Case Date:

9/29/1998

Ms. Gregory talked to Kathy Grubb-Britton and indicated that her bill was in an excessive amount.

Case Date:

4/14/2003

Mr. Wright feels that a large bill he received was fault of his water meter. Meter was checked & found to be working properly. Mr. Wright wants to take this matter to USB for review.

Case Date:

7/21/2003

Customer feels he was "ripped off" because we charged him an $18 service fee to shut off his meter when he ended his service. He feels after being a customer and paying for our services for some time that we should not charge them to stop their service.