Case Date:

2/3/1997

WANTS TO KNOW AVERAGE BILL FOR 3 PEOPLE.

Case Date:

9/17/2002

Mr. LaGrange sent letter explaining that IMI did not receive ww charge until 5/02 in the amount of $2,272.77. They paid this amount but have now received other ww bills and are asking for adjustment.

Case Date:

3/28/1997

ACCT # 338-09700-01 CALL WITH QUESTIONS ABOUT $25.OO FOR FOUR LATE PAYMENTS. SAID HE WILL CALL ON MONDAY MARCH 31, 1997.

Case Date:

2/3/1997

HIGH BILL

Case Date:

4/25/2003

Mr. Blessing called and stated that he owns a piece of property that contains 4 houses. He has disputes with the utility bills for these 4 houses and has talked to Steve Saulter. Mr. Blessing wants to take his complaint to the USB Admin. Subcommittee.

Case Date:

2/19/2002

Customer called to suggest that a phone number be printed on the bill so customers don't have to look number up in the phone book....

Case Date:

9/22/1999

Mr. Kennedy called and requested that the summer watering credits be extended this year due to the extremely dry conditions.

Case Date:

8/4/1997

MR. THOMPSON, OWNER OF THOMPSON BEAUTY SUPPLY, CALLED TO COMPLAIN ABOUT HIS BILL AND A FINAL LETTER WHICH HE STATES HE RECEIVED BY ERROR. MR. THOMPSON WANTED TO TALK TO MIKE PHILLIPS WHO WAS OUT OF TOWN UNTIL 8/18. COMPLAINT WAS REFERRED TO MARGARET DALLE-AVE.

Case Date:

9/23/1999

Mr. DeMaille called Customer Service and stated that he lives in Zone 4 and understands that his summer watering credit was extended for 1 add'l. month. He feels, however, that since he is now putting in a new lawn his watering credit should be extended even further.

Case Date:

7/21/1999

Mr. Crail called to complain about CBU billing policies in general. He was upset by the way bills were mailed and late fees accumulated. He talked to atty. who called here, but he still could not understand about two late charges on his account.