Case Date:

9/25/1998

Mr. Noble called and stated that the amount on his utility bill was wrong. The amount should have been $27.25 + $2.35, but the total amount showed $40.00+.

Case Date:

9/29/1998

Mr. Guerrettaz called and talked to Kathy Grubb-Britton. He received an excessive bill this month and wanted an explanation.

Case Date:

2/25/1998

Customer got blue bill and service was terminated.

Case Date:

9/25/1998

Customer called and said that the bill received showed a balance of $48.04 which is incorrect.

Case Date:

9/29/1998

Mr. Walters called. He received a bill that was too large and wanted an explanation.

Case Date:

9/25/1998

Ms. Smith called and said that her bill showed a balance of $48.05 which is incorrect.

Case Date:

9/25/1998

Customer received incorrect bill with amount too large.

Case Date:

4/17/2002

Ms. Sylvester called and stated that she and her neighbors wanted to state their feelings about the format of the new CBU bills. She does not think the bill is easier to read; in fact, it is much more confusing.

Case Date:

5/13/2002

Mr. Morgan talked to Paula Dodds re. his water bill. He had water disconnected and then reconnected in 1/02. He was just billed the $18 in May and wants to complain about that. He also wants to complain about the stormwater charge.

Case Date:

8/16/1999

Mr. Lenthe called and stated that he wants the watering credit be extended to September 1999 since the weather has been so dry. He has new grass and needs to do extensive watering.