Ms. Sylvester called and stated that she and her neighbors wanted to state their feelings about the format of the new CBU bills. She does not think the bill is easier to read; in fact, it is much more confusing.
customer suggested that previous payment be on bill like it was on the old billing
DIANE WOULD LIKE FOR SOMEONE TO CALL HER CONCERNING THE INCREASE IS HER STORMWATER CHARGE.
CUSTOMER SUGGESTS THE RETURN ADDDRESS BE ON THE BILL.
customer would like for someone to contact her concerning new stormwater charges. She is extremely unhappy with amount she is being billed..
Customer doesn't like that on her new bill it says $0.00 balance due but at the bottom says the amount being taken out of her bank account. She has aqua-pay. She says this is confusing. Also says phone number should be on the bill someplace.
Customer called to suggest that a phone number be printed on the bill so customers don't have to look number up in the phone book....
Customer concerned about two things on new billing format. When they are an aqua-pay customer it says balance due $0.00 but under that says the amount being debited from their account. Customer says it is confusing. Also said a phone number to call should be on the bill.
Dana Leann Mobley called questioning why she is being billed for wastewater. Claims she is on septic. However, upon review of CUBS acct, it appears that she was part of the SR 48 project and the State paid her connection fees. Nancy has previous knowledge of this acct. Please review and contact customer back at 336-1095. Her address is 5414 W SR 48. System couldn't find the address.