closed #167800
Water Utility Billing Problems
501 N Morton ST
- Case Date:
- 3/15/2019
We have not yet received February billing for the following accounts: 33473-002, 6614-002, 200425-003
We have not yet received February billing for the following accounts: 33473-002, 6614-002, 200425-003
I think my water meter is switched with my neighbors. Both water meters are in the same hole. After verifying that neither water meter was reading water usage, I turned on a faucet in my house. The water meter that was moving when I had my water running was not the meter listed on my bill.
My water consumption use (and corresponding bill) is twice as much as any of my other previous months. We have not increased our usage during March - if anything, it should be a little less since we were out of town for a week. This reading cannot be accurate.
For three months I have been unable to get into esuite to see how much I owe. The site says my login info is invalid, and when I request the info be sent to my email, it never arrives. I have been paying a historical amount through my bank, but would like to be able to verify.
Our water bill has grown exponentially over the last year and we cannot find a reason why. We have had plumbers out who can find no leak so we are turning to the water company to help us investigate.
Courtyard Bloomington room 203 bathtub is leaking 100 gallons per day and they aren't fixing it.