closed #46228
Water Utility Billing Problems
1111 W 17th ST
- Case Date:
- 2/20/2002
customer would like for someone to contact her concerning new stormwater charges. She is extremely unhappy with amount she is being billed..
customer would like for someone to contact her concerning new stormwater charges. She is extremely unhappy with amount she is being billed..
Customer doesn't like that on her new bill it says $0.00 balance due but at the bottom says the amount being taken out of her bank account. She has aqua-pay. She says this is confusing. Also says phone number should be on the bill someplace.
Mr. Winkel would like to appeal to the USB because he does not feel he should be required to pay the connection fee for sewer at this location.
This month the utility bill for our household is $133.67. This is almost double what we normally pay and our service consumption almost doubled as well, but we haven't changed anything out of our normal routine.
My water will doubled, but I did not increase my usage significantly. Could I have my meter evaluated?
We were overcharged for water this month. The SA Customer Portal Dashboard says we consumed 1,774 gallons of water from August 2-September 1, and the bill claims we consumed 3,000 gallons.
2 pipes busted in my apartments due to the copper pipes and the cold which resulted to 50 gallons being added to my water bill. First I was wanting to see if we could get some of the taken off cause it wasn’t our fault and set up a payment plan if I do have to pay the increased amount.
There was a leak over winter break in my son's rental house. The water bill was over 800 dollars. We would like to dispute this bill.
Hi, My water connection was cut off because I lost my card and couldn't make payment. I'm charged some$90 fee for this. I've been and to pay my bill today. I'm already going through depression. I'm an international student at IU.I request the department to please waive this fee. I'll make sure it never happens again.
Our water usage volume has almost tripled in Jan, Feb and Mar of 2023 compared to Oct, Nov and Dec of 2022.From about 11K gallons to around 33K gallons per month. Something does not seem right. I believe our facilities manager did have a plumbing company look to see if they could find any issue but I don't believe they did. Can someone take a look at this issue? Craig Baird, Staff Accountant