closed #169002
Water Utility Billing Problems
785 E Sherwood Hills DR
- Case Date:
- 6/18/2019
Water leak causing increase in water bill
Water leak causing increase in water bill
Customer questions $50.00 misc. tap fee charge and requests review by USB Admin. Subcommittee.
Trying to sign up online for E-bill and the option to do so is not available. I can log in, but then can see my bill, see my usage, etc., but there is no option for E bill. Please advise.
Billing is wrong for the past 2 months
Our water bill has grown exponentially over the last year and we cannot find a reason why. We have had plumbers out who can find no leak so we are turning to the water company to help us investigate.
I did not receive my bill this month and it is not on the website, but I already made my payment with a surcharge, only the balance due appears. I have had months of harassment on my account first charging me 28 to 40 dollars in my bill, the cover of my water meter was out of place for days and then I went to the office where they shouted to me that it was my fault the wrong size of my garbage cart and now not only does not get my receipt, you do not put it on the internet paging for me to know, now that you are charging me. Someone knows why and can inform me?
I received a water bill with 19000 gallons of use and wastewater. That seems very high. I'm hoping the utility can let me know if there is an issue going on with my water meter.
My water bill was 37.71 last month and has increased to 96.47 this month. My account # 49928-002
RE: uReport case #171004 This case has been closed; however, the issue is not resolved. No adjustment was made to my Dec invoice in regard to our incorrect Nov. bill. Due to new meter issue, our Nov. bill was $150.90 (4 times normal). Kim Trotter closed the case stating an adjustment was made and would reflect on Dec. invoice. I do not believe I owe any amount for this month and probably most of Jan. invoice due to my overpayment. This issue must be resolved. I can be reached at (812) 361-6041
Our CBU water bill was incorrect for the month of November.