closed #171004
Water Utility Billing Problems
5688 W Tensleep Rd, Bloomington, Indiana, 47403
- Case Date:
- 11/19/2019
Our CBU water bill was incorrect for the month of November.
Our CBU water bill was incorrect for the month of November.
drainage needs to be cleaned out so water can drain
Customer was very upset that his water usage has increased so dramatically. I explained the usage period, insp. results, etc. He was insistent that the changing of the meter had damaged his toilet (by allowing air to get into the lines). He stated that he planned to contact his atty. I referred him to Risk Mgmt. He did not wish to listen to any explanation regarding his usage. I printed out his account history and meter readings for him. I also contacted Ed S. regarding this matter.
Would like to know when water bill is due. I have not received any notice yet.
I have been paying my bill online for years. Now the site doesn't work and there is no help file or contact info. It has rejected 3 credit cards with no explanation. Find a better/more flexible vendor. I can't pay my bill. Grr. Michael Wilkerson 1010 S. Hawthorne Dr.
Please say you will discontinue your current practice of "estimating" costs. For me, for two months in a row, the winter estimations are more than six times my historical average. I use water for sprinklers in the summer, not the winter. I use 3 to 4 units in the winter, but I'm being charged for 15. Please stop that practice.
We have not yet received February billing for the following accounts: 33473-002, 6614-002, 200425-003
Payment sent from IUCU 4/6. Still not showing up for 1500 E Richland Dr.
This month the utility bill for our household is $133.67. This is almost double what we normally pay and our service consumption almost doubled as well, but we haven't changed anything out of our normal routine.
My water Utilization is up by a factor of 4 from past months. There is nothing that we are doing to dramatically increase water use. Either past or current metering is in error or there is some kind of major unknown usage.