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City of Bloomington, Indiana

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closed #46248

Water Utility Billing Problems

1300 S Grant ST

Case Date:
2/18/2002

Customer concerned about two things on new billing format. When they are an aqua-pay customer it says balance due $0.00 but under that says the amount being debited from their account. Customer says it is confusing. Also said a phone number to call should be on the bill.

closed #46787

Water Utility Billing Problems

914 E 14TH ST

Case Date:
12/17/2001

Letter stated that Ms. Rockwood owned rental property at 914 E. 14th. House is now vacant but has util. bill of $396.70. No leaks can be found. Owner requested adjustment of bill.

closed #46925

Water Utility Billing Problems

1600 W 17th ST

Case Date:
11/27/2001

Mr. Winkel would like to appeal to the USB because he does not feel he should be required to pay the connection fee for sewer at this location.

closed #108376

Water Utility Billing Problems

1015 N College AVE

Case Date:
8/7/2001

SHE WAS CONCERNED BECAUSE APARTMENT COMPLEXES DO NOT RECEIVE THE SUMMER SEWER AVERAGE. SHE COMMENTED THAT MOST COMPLEXES KEEP THEIR LAWNS WATERED TO LOOK NICE SO THEY SHOULD RECEIVE SOME TYPE OF BREAK IN THE SEWER PORTION OF THEIR BILLS SAME AS RESIDENTAL CUSTOMERS.

closed #49012

Water Utility Billing Problems

1003 W 1st ST

Case Date:
7/30/2001

Mr. Waters has called and visited numerous times. He feels he should be credited $50 because he was on vacation and did not use that amount of water. His meter was tested and no problems were found. Mr. Waters told that he could not be credited that amount. He wants to appeal to Mike Phillips when he returns.

closed #49740

Water Utility Billing Problems

3911 W Indian Creek DR

Case Date:
6/12/2001

Rec'd letter from Thomas R. Yeagley, 3911 W. Indian Creek Dr. He wanted to complain about his bill - felt his wastewater charge was too high. He watered his garden and other plantings.

closed #49768

Water Utility Billing Problems

1340 S Smith RD

Case Date:
6/8/2001

CUSTOMER CONCERNED BECAUSE THEY HAVE EAST MONROE AND ARE ON OUR SEWER SYSTEM. THINKS SINCE WE DON'T METER WHAT GOES INTO THE SEWER WE REALLY CAN'T BILL THEM CORRECTLY. FEELS LIKE THEY ARE BEING OVERCHARGED. I EXPLAINED THE FLAT RATE TO HIM IT DIDN'T SEEM TO HELP ANY.

closed #49999

Water Utility Billing Problems

2605 E EDWARD ROW ST

Case Date:
5/15/2001

Mr. Routen called to complain about his bill being too high ($38.04 monthly with $17.70 ww charge). He wants an explanation and "will do everything he can to get CBU management out."

closed #50433

Water Utility Billing Problems

1601 E Camby CT

Case Date:
4/9/2001

Letter was rec'd. from Mr. Polus who requested that watering credits be based on bills for January and March rather than April and May due to large amounts of watering done early in year.

closed #50822

Water Utility Billing Problems

1412 W 11th ST

Case Date:
3/9/2001

Ltr. rec'd. from Mark Warner stated that bill at 1412 W. 11th was for $436.75. Mr. Warner feels that was an error and an adjustment should be made. Meter was checked by CBU, and no problem found. Mr. Warner feels that they have paid for bills and should be credited for the estimated bills received.