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City of Bloomington, Indiana

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closed #40619

Water Utility Billing Problems

3362 N Valleyview DR

Case Date:
6/13/2003

Customer requests adjustment on wastewater charge for filing swimming pool - would like the May reading not be used in determining amount of wastewater summer bills.

closed #40597

Water Utility Billing Problems

3341 N Kinser PIKE

Case Date:
6/17/2003

Ms. Warren requested an adjustment on account for property she owns at 3341 N. Kinser Pike. Her tenant left owing 7 months utilities bills. She does not feel she should be held responsible for her tenant's unpaid bills.

closed #39812

Water Utility Billing Problems

3331 N Valleyview DR

Case Date:
8/25/2003

Owner,James R. Brown, wrote and stated he would like the bill for this property reviewed by USB Subcommittee. He does not think he should be responsible for large, delinquent account of his former tenants.

closed #65924

Water Utility Billing Problems

325 E Blue Ridge DR

Case Date:
11/10/1997

Ms. Becker sent a letter requsting that she receive credit for 1/2 of her sewer bill for September. She purchased 18 trees and watered heavily so that they would survive.

closed #42140

Water Utility Billing Problems

3133 N Ramble E RD

Case Date:
12/9/2002

Customer unhappy with having to pay services charges for winter while in Florida.

closed #41490

Water Utility Billing Problems

301 E 7th ST

Case Date:
3/7/2003

Mr. Loncaric wrote as representative of Lincoln Place Homeowners Assoc. A leak developed in assn's pump unit with little or no water usage on assn. meter since mid October 2002. Mr. Loncaric is requesting a credit of difference of $169.57 for water which was absorbed into ground and did not enter sewage system.

closed #57375

Water Utility Billing Problems

2350 W Evergreen DR

Case Date:
7/21/1999

Mr. Crail called to complain about CBU billing policies in general. He was upset by the way bills were mailed and late fees accumulated. He talked to atty. who called here, but he still could not understand about two late charges on his account.

closed #37502

Water Utility Billing Problems

225 S Hillsdale DR

Case Date:
4/5/2004

Ltr. from customers stated they were gone from Dec. 9, 2003, until March 4, 2004, and rec'd. unusually large bill. They want to request an adjustment. Will be notified of next USB Admin. Subcommittee meeting.

closed #70384

Water Utility Billing Problems

223 S Pete Ellis DR

Case Date:
10/18/1996

MS. SONNY GALLO OWNS THE BOOKRACK (A BOOKSTORE LOCATED AT 223 S. PETE ELLIS DRIVE. SHE USED TO HAVE BILLS OF $6-$7 PER MONTH; HOWEVER, LATELY HER BILLS HAVE RISEN DRAMATICALLY. SHE HAS HAD TESTS RUN BY UTILITIES DEPT. AND HAS BEEN INFORMED THAT THE DEPT. CAN FIND NOTHING WRONG. SHE WOULD LIKE TO KNOW THE CAUSE OF THE INCREASE IN AMOUNTS.

closed #68805

Water Utility Billing Problems

220 S Madison ST

Case Date:
3/11/1997

LETTER WAS RECEIVED ON 3/11/97 FROM MARY C. FARQUHAR OF THE BLOOMINGTON THRIFT SHOP. MS. FARQUHAR STATED THEY RECEIVED A LARGE BILL. SHE STATED THAT ON 2/11/97 A REP FROM CBU WENT TO THE THRIFT SHOP AND TOLD THEM THEY USED 60,000 GALLONS DURING THE PREVIOUS PERIOD AND SUGGESTED THAT THEY HAD A LEAK. THEY CALLED A PLUMBER AND HAD THE LEAK REPAIRED. THEY ARE REQUESTING THAT THE PORTION OF THEIR BILL OVER NORMAL USAGE BE CANCELED SINCE THERE WAS A LEAK.