Case Date:

9/22/1999

Mr. Kennedy called and requested that the summer watering credits be extended this year due to the extremely dry conditions.

Case Date:

2/23/1999

Letter from Mr. Ludwig stated that he was gone two weeks last month and his bill was doubled. He talked to Angie Grubb who had check made for leaks. None were found. Mr. Ludwig wrote to USB to have bill lowered.

Case Date:

10/15/2003

Complaint rec'd. in Spring of 2003 re. large bill for 2016 E. Viva Drive. Customer requested review by USB Admin. Subcommittee

Case Date:

2/19/2002

Customer called to suggest that a phone number be printed on the bill so customers don't have to look number up in the phone book....

Case Date:

2/3/1997

NOT CONNECTED TO SEWER,BUT WAS BILLED FOR SEWER.

Case Date:

2/3/1997

WANTS TO KNOW AVERAGE BILL FOR 3 PEOPLE.

Case Date:

2/3/1997

BILL $3,690.63.

Case Date:

10/16/1996

MR. FLINN REPRESENTS RAYMOND MOORE ENTERPRISES, INC. HE FEELS THAT THE AMOUNT CHARGED FOR THE USE OF A HYDRANT METER IS TOO HIGH. HE BELIEVES THAT CBU SHOULD NOTIFY HIM WHEN RENTAL REACHES A SIZABLE AMOUNT.

Case Date:

9/17/2002

Mr. LaGrange sent letter explaining that IMI did not receive ww charge until 5/02 in the amount of $2,272.77. They paid this amount but have now received other ww bills and are asking for adjustment.

Case Date:

8/5/1997

Upset with discrepancy in account that she thought was taken care of. JA has full copy of original email.